RuleForge Support

Need help setting up a rule, or something isn't working as expected? Get in touch and you'll hear back within one business day.

Contact

Email: mjhalmakhdobiya@gmail.com

Common questions

My rule is active but nothing happens at checkout

Check that the cart subtotal meets the minimum you set, and that the shipping country is included in the rule. If you selected specific countries, the rule only applies to those.

If you also run a product discount, the shipping minimum is compared against the cart subtotal after that discount is applied. A large product discount can therefore push a cart below your free shipping threshold.

Can I run more than one rule at the same time?

Yes. Each rule runs independently, and shipping and product rules can apply together on the same order.

Does the product discount work on large orders?

Yes. Unlike native automatic discounts, RuleForge applies the discount to every line in the cart with no line limit.

How do I pause a rule without deleting it?

Open the rule and uncheck "Rule is active", then save. The rule stops applying immediately and can be re-enabled at any time.

How do I cancel my subscription?

Uninstall the app from your Shopify admin and billing stops automatically. Shopify does not prorate app subscriptions, so the days left in the current billing period are not refunded. If you uninstall during the free trial, you are never charged.

What happens to my rules if I uninstall?

Shopify removes the discounts RuleForge created in your store, so no rule keeps running after the app is gone. Reinstalling starts you with an empty rule list.